Returns Policy

Halon Bloom is a British business, where your satisfaction is our priority. If for any reason you're not happy with your purchase, we offer a straightforward returns process in line with UK consumer protection laws.

Right to Cancel

You have the right to cancel your order within 14 days of receiving your item(s), as outlined in the Consumer Contracts Regulations.

To exercise this right, you must notify us of your decision to return the item(s) within 14 days of delivery by contacting us at info@halonbloom.com

Conditions for Returns

To be eligible for a return:

• Items must be unused, in the same condition you received them.
• Items must be returned in their original packaging.
• Items must be returned with any included accessories or documentation.

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-10 working days. Refunds are issued to the original payment method only. Shipping charges (if any) are non-refundable unless the return is due to our error.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery. We will arrange a replacement, refund, or return label depending on the situation.

Please include photos of the damage or defect when you contact us, as this helps us resolve the issue quickly.

Contact Us

If you have any questions about our returns process, please reach out:

Email: info@halonbloom.com